Return & Refund Policy
Our Commitment
We aim to ensure every customer is satisfied with their purchase. However, due to the intimate nature of lingerie, we maintain strict hygiene policies.
Return Eligibility
We accept returns only if:
- The item is defective or damaged
- You received the wrong item
- The product has a manufacturing fault
You must notify us within 48 hours of receiving your order.
Non-Returnable Items
For hygiene reasons, we cannot accept returns for:
- Worn items
- Washed items
- Items without original tags
- Clearance or discounted items
Refund Process
- Contact us with photos of the issue.
- Our team will review within 2–3 business days.
- If approved, refund will be processed within 5–7 business days.
Refunds are issued to the original payment method.
Exchanges
Sorry, we do not offer exchanges.